Corporate Complaints Officer

Description

About the Role: Our local government client in Southwest London is recruiting a compliance officer to deliver an excellent customer-oriented dispute resolution service, which provides the customer with a suitable solution and a satisfying experience, by contributing to and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this. Corporate Complaints Officers will be responsible for ensuring timely, high-quality responses are offered and for providing advice and guidance to colleagues in that function.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Degree and equivalent experience in a similar role
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Key Requirements – Strictly Essential. Applicants must demonstrate all the following.

About you

• Detailed and up-to-date knowledge and Understanding of relevant central and local Government policy and processes.
• Previous experience working in a customer service environment with 2 years of experience managing and developing multiple staff members.
• Experience in handling confidential information sensitively.
• Excellent written/verbal communication skills, including attention to detail and accuracy, with good spelling and neat, legible handwriting
• Fully proficient working knowledge of Windows & Microsoft packages (including Word, Excel, E-mail and Internet)
• Extensive experience in delivering high-quality work in a pressurised environment
• Please note: Only candidates who fully meet these strict requirements will be considered.

Essential Compliance Requirements

• 3 Years References
• Enhanced DBS
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.