Administrative Housing Officer

Description

Our local government clients in Nottinghamshire are seeking an Administrative Housing Officer to provide high-quality housing advice and support to customers, including tenancy and estate management. This is a varied, office-based, administrative and customer-facing role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes. The post is focused on office-based, strictly administrative, and customer-facing. A minimum of three days per week in the office and up to two days working from home. Mandatory office attendance on Mondays and Wednesdays.

Responsibilities

Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies. Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes. Process tenancy amendments in accordance with legislation, including ending tenancies, succession and key movements, with specific responsibility for the first stage of the void process. Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services. Assist with garage management, including applications, waiting lists, allocations and site visits (administrative coordination only). Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically. Liaise with internal teams and external partners to resolve customer issues effectively. Manage keys for empty properties and garages and arrange appropriate property security. Deliver comprehensive administrative support, including reports, invoices, payments and maintaining accurate records. Promote digital access, self-service options and tenant involvement within local communities.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level qualification or equivalent experience
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate:

• Experience or a strong interest in housing services and customer support.
• Strong foundational Understanding of social housing, including tenancy management and relevant legislation.
• Proven administrative experience, with the ability to manage high volumes of work accurately and efficiently.
• Experience of making tenancy amendments in line with legislation, including ending tenancies, succession and key movements, particularly within the early stages of the void process.
• Experience using the NEC Housing Management System.
• Willingness to work primarily in the office, as this is a customer-focused role.
• Strong communication, organisation and problem-solving skills.
• Ability to work calmly under pressure and manage competing priorities.
• A proactive, accurate and customer-focused approach.

Compliance Requirements

• 3 Years References
• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.