Housing Repairs Operations Manager

Description

Our local government clients in Enfield, Greater London, are seeking a Permanent Housing Repairs Operations Manager. Experienced and motivated leader with extensive experience in Repairs and Maintenance. Ready to join a team and drive excellence in all aspects of our responsive repairs service. Following the Regulator of Social Housing C1 rating, we have an exciting opportunity for the right person to make a major contribution to our continued drive to improve service delivery for the benefit of the residents at pace.

Responsibilities

Take charge of improving our services, identifying and mitigating budget risks, setting performance standards, and challenging performance shortfalls with pace and efficiency. Collaborate with senior-level consultants, contractors, officers, elected members, and third-party organisations to foster a sense of teamwork and shared purpose in delivering seamless service.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Degree or Management Qualification or equivalent experience
• RICS / CIOB (desirable)
• Driving Licence
•  Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Criteria for Shortlisting - About You - Desired Skills and Experience:

• Ability to engage, coach and motivate teams and set clear targets and expectations
• Evidence of high levels of customer service and satisfaction
• Experience in successfully managing performance and providing clear constructive feedback
• Experience in successfully implementing plans and projects on time and within budget
• Ability to effectively plan and manage budgets and resources
• Demonstrates a good Understanding of the political structure and role of elected members
• Ability to work collaboratively both with own service and across other services
• Extensive experience managing high-value responsive repairs contracts,
• Demonstrating the ability to meet commercial and service quality objectives is essential to Understanding the level of expertise required for effective performance in this role.
• Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
• Experience and Understanding of the importance of involving residents in management decisions and service delivery
• Knowledge of underlying health and safety, residents' safety regulations, and other regulatory principles
• Experience of working in a fast-paced environment, with many competing priorities
• Ability to risk assess and make decisions

Compliance Requirements

• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.