Homelink Advisor

Description

Our local government clients in Nottinghamshire are recruiting a Homelink Advisor to support Housing Solutions in helping applicants complete a HomeLink Housing application. Must be available for immediate start.

Responsibility

• Supporting people to complete Housing Applications – either in person or over the phone
• Verifying the eligibility of applicants joining the housing register
• Ensuring applicants are placed within appropriate priority bands according to the allocations policy
• Providing quality customer advice on a wide range of housing options
• Maintaining effective liaison and relationship building with internal and external representatives
• Provide effective and efficient administrative services.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.

Criteria to be Evaluated at the Shortlisting Stage - We are looking for candidates with:

• Experience of working in a housing environment and an ability to learn.
• Ability to make accurate and timely decisions, often in pressurised situations, and to always act tactfully and with sensitivity and courtesy.
• Particularly regarding the qualification and eligibility of applicants for social housing in accordance with the allocations policy.
• Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude.
• Evidence of carrying out individual assessments to determine qualification and eligibility for social housing.
• Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
• Good interpersonal skills and a proven ability to communicate effectively at all levels.
• Knowledge and experience with homelessness legislation would be beneficial.

Essential Compliance Requirements

• 3 Years References, including current employment
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.