Housing Repairs Co-ordinators

Description

Our local government clients are recruiting Housing Repairs Co-ordinators. To plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.

Responsibility

To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience. To actively manage the workload of multiple operatives, monitoring timings and ensuring job completion by the end of each working day.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Relevant professional level qualification or equivalent experience
• TQ2 or equivalent Information Technology skills.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

• Knowledge of the main issues affecting social housing.                   
• Proven experience of working within a responsive repairs environment and housing management systems.
• Typing speed 30 words per minute with good attention to detail – to be tested
• Ability to write reports and draft formal documents, correspondence letters
• Proven experience in administering a Repairs Scheduling System.
• Experience in dealing with all aspects of building maintenance and repairs in a busy environment.
• Excellent Customer Care skills, experience working with members of the public, and the ability to handle difficult situations openly and honestly.
• Experience in processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines, meeting tight deadlines.
• Experience of working in a team and contributing to the team’s overall performance.
• Excellent communication skills and the ability to liaise with various internal and external parties.
• Ability to employ excellent problem-solving skills in a fast-paced, pressurised and demanding work environment.
• Ability to work independently and manage own workload, work under own initiative, and prioritise tasks effectively.
• Ability to assimilate system performance data and provide trend analysis reports with recommendations to the Housing Repairs Services.
• Ability to work a shift pattern, shifts including evenings and Saturdays as required

Essential Compliance Requirements

• 3 Years' References.
• Enhanced DBS on the update service

A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.