Leasehold Accounts Officer

Description

Responsibilities: to manage a portfolio, proactively collect service and major works charges from current and former leaseholders, ensure service charge account/invoice balances are accurate, and provide monthly performance reports to the Team Leader. This role also involves maximising all revenue streams to improve collection rates and minimise debt levels, monitoring arrears cases, and ensuring prompt action, including liaison with mortgage lenders and instigating legal proceedings. 

Responsibility.

As a Leasehold Accounts Officer, you can maximise all revenue streams, improve collection rates, and minimise debt levels. You will monitor the arrears cases and ensure prompt action is taken, including liaison with mortgage lenders, and instigating legal proceedings.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Degree level or equivalent, e.g. NVQ level 4 or relevant experience.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will be:

• A broad knowledge of the processes and legislation governing service charges and major works.
• Extensive knowledge and experience of the financial aspects of leasehold management.
• An understanding of S20 consultation processes.
• Experience in successfully dealing with queries and complaints from customers.
• Experience of making applications and issuing proceedings in the County Court.
• Experience of representing an organisation during legal proceedings.
• Understand the terms of leases and the rights and obligations of freeholders and leaseholders.
• An understanding of the welfare and benefits system.
• Experience of working with residents to improve services.
• Advanced IT user, including Microsoft Office® products, particularly Word, Excel and Outlook.
• Good analytical skills in reviewing, interpreting, and presenting financial and statistical data.
• A high level of attention to detail is required to maintain accurate records and accounts.
• Ability to perform accurate arithmetical calculations following financial regulations.
• Good oral and written communication skills, with an ability to communicate effectively with a wide range of people at different levels of seniority.
• Ability to prioritise work tasks to meet conflicting deadlines on own initiative.
• Ability to follow procedures, instructions and legal requirements.
• Knowledge of advising on debt and/or organisations that can assist individuals in debt.
• Ability to communicate effectively face-to-face and on the telephone.
• Ability to work effectively in a team environment and with colleagues.
• Ability to compose clear, effective written communications.
• Able to negotiate effective outcomes with service users.
• Undertake meetings and forums outside of regular working hours.

Essential Compliance Requirements

• 3 Years' References.
• Enhanced CRB/DBS
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.