Assessment Officer Income and Debt

Description

As part of the rent collection service for tenants, the officer will be responsible for delivering effective, proactive, customer-focused collection services.  Working in line with national and corporate policies, procedures and statutory legislation, the post holder must understand and be responsive to customers’ needs, always presenting a positive and professional image to the customer whilst ensuring effective engagement with vulnerable/challenging customers.

Responsibility

Responsibilities will include working effectively as part of a team and contacting tenants in rent arrears to assist them in setting up payment arrangements and income maximisation. This may require cross-team work with relevant partners.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Business administration/professional collection/assessment qualification
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will be:

• Experience in collection/assessment-related roles.
• Experience/successful track record of providing collection/financial assessment services.
• Adaptable and keen to be part of a pooled resource across the assessment hub.
• Experience processing income-related and other claims, changes in circumstance and other enquiries within a collection/assessment-related environment, delivering high-quality services.
• Good written and oral communication skills and the ability to communicate complex matters effectively to customers.
• Advanced IT/Technical skills and knowledge.
• Evidence of continuous professional development of skills and knowledge.
• A good understanding of collection, income/financial-related assessments and benefit services.
• A good knowledge of best practices in collecting/financial assessments of income-related and other reductions within a local authority environment.
• A good understanding of welfare benefits and best practice approaches to aligning decision making with value for money principles

Essential Compliance Requirements

• 3 Years' References.
• Enhanced DBS check
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.