Housing Customer Services Officer
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| Job Type | Temporary / Contract |
| Location | North West London |
| Area | London, England |
| Sector | Admin & ClericalCustomer ServiceHousing |
| Salary | £27,969.00 |
| Start Date | July 2022 |
| Job Ref | DBR04132 |
- Description
- Description
We are recruiting a Housing Customer Services Officer to provide customers and other stakeholders with the first contact resolution for up to seven service area enquiry types via phone, email, webchat and social media channels:
Responsibility
To provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media, MS Teams
Essential - Skills, Abilities & Experience
· Proven ability to effectively listen and interpret a range of different legislations and
procedures and clearly explain the information to customers verbally and in writing
· Ability to effectively navigate and interpret various IT systems and applications with
experience in logging, processes and resolving customer enquiries and transactions
effectively
· Experience in providing a customer-focused service in a demanding, fast-paced
customer service environment, including areas requiring the application of discretion or
judgement
· Proven attention to detail by listening carefully and capturing communications accurately
to respond to every aspect of issues raised
· Ability to deal politely, efficiently and courteously with a wide range of individuals,
ensuring they feel supported, listened to, welcome and confident in the handling of their
enquiry
· Demonstrate the ability to be solution-focus, take responsibility and take action to
promote excellent customer service with a ‘Can Do’ attitude
· Experience in effectively resolving enquiries covering a range of enquiry types delivered
through channels including phone, email, web chat and social media
· Ability to relate to and understand the needs of a diverse range of people and to
proactively seek solutions for their needs, e.g. linguistic or disability
· Ability to follow current procedures when transferring a call to another member of staff or
for specialist advice
· Ability to liaise with colleagues, contractors and other partner agencies as appropriate to
resolve enquiries
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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