Customer Service Advisor Care & Wellbeing

Description

Our Lincolnshire local government clients seek a Customer Service Advisor, Care & Wellbeing. In this crucial and sensitive role within Children's Services, you'll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You'll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role.

Responsibilities

It will be your responsibility to gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and, more importantly, not to take anything at face value. This will all be captured by you, written up against a framework onto our system and then passed over to Children's Social Care.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ Level 2 in Customer Service or equivalent experience
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Successful candidates will demonstrate a passion for delivering excellent customer service, strong communication skills, and the ability to handle sensitive information with discretion.

• Excellent IT skills, including proficiency with Microsoft Office and Windows, are also essential.
• Ability to use a range of software packages to an advanced level
• Relevant local authority knowledge and experience (desirable)
• Strong communication skills.
• Strong interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
• Commitment to the principles of equality and diversity.
• Experience in dealing with demanding customers.
• Friendliness, helpfulness and positive attitude.
• Proactive approach to continuous personal development.
• Understanding of the Equality Act legislation (desirable)
• Knowledge of GDPR principles (desirable)
• Hours for this role will be between 08:00 and 18:00, Monday to Friday

Compliance Requirements

• 3 Years References
• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.