Operational Resource Planner

Job Description

We're looking for an Operational Resource Planner for a local government client in Nottinghamshire. To support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.

Responsibilities

To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.

Knowledge & Experience Requirements

• Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment.
• Administration experience, including maintaining accurate records.
• Experience working with computerised and manual office systems.
• Experience communicating directly with members of the public.
• Experience working to tight deadlines and performance targets.
• Strong numeracy and literacy skills (verbal and written).
• Ability to work on your own initiative and as part of a team.
• Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to use IT systems to input, manage and analyse data.
• High levels of professionalism, integrity and commitment to equality and diversity.
• Understanding of service delivery within a multicultural community.
• Awareness of housing or repair services.
• Experience working in an environment focused on value for money.
• Advanced organisational and prioritisation skills across manual and electronic diary systems.
• Typical working hours for this role are 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. - Applicants must be available to do these hours.

Qualification – Essential

• GCSES or equivalent to include Maths and English
• NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
• Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.

Essential Compliance Requirements

• 3 Years of References
• Enhanced Adults DBS
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.