Housing Coordinator - Homeless Prevention

Description

Our local government clients are recruiting a Housing Coordinator - Homeless Prevention. To provide a quality service of housing options, advice, and homeless prevention casework. The single homeless service assists single customers who approach the service for housing assistance. They are required to complete a thorough homelessness assessment under relevant legislation and support the customer into a suitable housing pathway.

Your Key Responsibilities will include:

The successful candidate must be able to demonstrate the robust processing of homeless applications and provide accurate and high-quality advice to prevent all aspects of homelessness in accordance with current legislation, having due regard to the Code of Guidance. Experience working with people experiencing homelessness is required, as well as experience working with vulnerable individuals. Customers may include those with mental health issues, prison leavers, customers coming out of hospital, etc.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• High level of education or equivalent demonstrable experience.
• Advanced user –Microsoft Office, Word, Excel, Outlook, social media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

To thrive in this role, you will need:

• Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996, as amended.
• Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers.
• Knowledge of part 7 of the 1996 housing act and the homelessness act 2002.
• Considerable knowledge of housing and homelessness legislation, and in delivering housing access and homelessness services.
• Experience of front-line contact with the public and communicating complex information clearly and tactfully while ensuring high levels of customer service.
• Empathy and sensitivity to the needs of homeless customers.
• Ability to deal with complex, complicated or contentious enquiries or complaints.
• Experience of working as part of a team, and on own initiative with minimal supervision.
• Experience in negotiating effectively and working in partnership with other departments and external agencies to achieve corporate goals.
• Ability to effectively resolve problems.
• Ability to communicate clearly with people at different levels of statistical awareness and understanding.
• Good computer skills and the ability to use and navigate IT databases, input, retrieve, store and effectively manage information.
• Knowledge of the complex needs and problems that confront homeless people, esp. those with a history of substance abuse.
• Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service.
• Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service.

Essential Compliance Requirements

• 3 Years' References.
• Enhanced DBS on the update service

A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.