Employee Relations Advisor

Description

Our local government clients are recruiting an Employee Relations Advisor. To assist the delivery of a professional Human Resources Advisory and Policy service through the provision of a wide breadth of support, administration, and record-keeping responsibilities that help contribute to an efficient, accurate, and customer-focused service.

Responsibility

To assist in the provision of a solutions-focused and enabling human resource advisory service to our customers, providing generalist administrative support to the HR Team on all Employee Relations related matters to help ensure a customer-focused service.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level 4, HND, BTEC Professional, and equivalent qualifications.
• Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

• Experience in supporting HR/OD services through administration and the provision of information to others.
• Knowledge and understanding of HR policies, procedures, processes and the relevance of employment legislation, with experience of interpreting and applying these to provide information to managers.
• Experience in recording information and monitoring activities to report on the progress against performance indicators and identifying areas of concern.
• Evidence of continuous professional development and keeping up to date with employment law and good practice.
• Knowledge and use of a range of HR & Payroll ICT systems, portals and packages.
• An understanding of how customer service objectives relate to the HR and OD function.
• Experience in delivering administration in a large and complex organisation.
• Ability to prepare and present verbal and written information and reports clearly and concisely.
• Good interpersonal skills with the ability to communicate effectively on confidential and sensitive matters to inform management and providers.
• Ability to work accurately and to meet deadlines, managing various transactions across a range of activities.
• Able to schedule and prioritise own workload, allocate work, and monitor the progress of others.
• Able to demonstrate a clear understanding of excellent customer relations and high-level customer service skills to manage the expectations of managers actively.
• Able to work flexibly as part of a team and within a broader service, and adapt to changing circumstances.
• IT literate in line with the requirements of the role, with the ability to use technology to improve services and benefit organisations.
• Able to demonstrate excellent numerical, verbal reasoning, literacy, technology and communication skills
• Innovative and creative, prepared to consider different approaches; solution-focused
• Willing to be accountable for their achievements and the delivery of objectives by the service
• Problem-solving skills with the ability to balance risks and make decisions

Essential Compliance Requirements

• 3 years' reference including current employment
• An enhanced DBS check will be required for this role
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.