Unit Co-Ordinator - Children & Families Service

Description

Our local government clients are recruiting a Unit Coordinator - Children & Families Service to establish and maintain systems and processes that facilitate the smooth operation of the social work unit, ensuring that the unit's work is coordinated and well-organised.

Responsibility

To act as a first point of contact for enquiries to the unit, some of which may be complex and/or contentious, from other staff, members of the public, or other agencies. To answer queries where possible, and to take messages for members of the unit or direct the caller to another source of help.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level qualification or equivalent experience.
• Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

• Experience in managing competing priorities and demands, working methodically and thinking systematically to achieve targets and meet deadlines.
• Knowledge of statutory requirements of Children's Social Care and an understanding of the priorities, context and sensitivity of the service provided to vulnerable children and their families.
• Knowledge of the Data Protection Act and the need to respect the confidentiality of vulnerable children and their families.
• Good organisational skills and the ability to create and sustain systems to coordinate work processes.
• Customer-focused with excellent communication skills, including the ability to deal with members of the public and staff sensitively and appropriately.
• Ability to understand and retain information about children's cases, including the roles of different agencies in meeting the needs of vulnerable children and their families.
• Ability to be creative and solution-oriented when coordinating and organising tasks through influence rather than authority.
• Ability to coordinate and accurately track the spend of the Unit.
• Ability to be flexible in approach and work as part of a team.
• Ability to produce well-written reports and documents, including summarising information about children and families and to write letters to members of the public and other agencies.
• Computer literacy and the skills necessary to work with information management systems and all Microsoft Office packages to produce good-quality data in a variety of formats. The ability to work with software packages at a speed commensurate with the role's responsibilities.
• A satisfactory Disclosure and Barring Service (DBS) disclosure at enhanced level is required.

Essential Compliance Requirements

• 5 years' reference including current employment
• An enhanced DBS check will be required for this role
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.