Customer Service Officer

Description

Our local government clients in Haringey, Greater London, are seeking a Customer Service Officer to provide excellent customer service to residents, resolving queries efficiently and professionally. Work as part of a supportive team in a dynamic, high-volume contact centre environment. Shifts vary between 8 am – 4 pm, 9 am – 5 pm, or 10 am – 6 pm, depending on daily demand and staff availability. Adapt quickly to changing priorities and maintain a positive attitude under pressure.

Responsibilities

To provide a front-line service to residents via several contact channels, including in-person (face-to-face), telephony, digital, email, social media and other methods provided by the service. To effectively and efficiently handle a wide range of services to a high level of proficiency, with minimal supervision.

Qualifications – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level qualification or equivalent level of experience
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate:

• Strong communication and problem-solving skills.
• Flexibility to work different shift patterns as required.
• Proven experience of working to targets, timescales and standards
• Strong experience in organising multiple tasks and workload
• Experience of dealing with customer queries either face-to-face, by telephone or electronically.
• Ability to remain calm and professional during difficult situations and de-escalate matters, whilst resolving the problem.
• Able to deal assertively and effectively with irate and demanding customers
• Proven track record of taking customer enquiries in a pressurised public service environment
• Ability to use a wide range of software packages, including Google packages, Word, Excel, PowerPoint, databases and similar business systems.
• A genuine desire to help others and deliver outstanding service.

Compliance Requirements

• 3 Years References
• Enhanced DBS & barred list check
• Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.