Customer Service Advisor
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| Job Type | Temporary / Contract |
| Location | Leeds, West Yorkshire |
| Area | Yorkshire, England |
| Sector | Admin & ClericalCustomer Service |
| Salary | £18'575.00 |
| Start Date | Immediate Start |
| Telephone | 02039876660 |
| Job Ref | DBR04303 |
- Description
- Description
We are recruiting a Customer Service Advisor to support all outbound customer contact, issuing a resolution emphasising customer retention and loyalty:
Responsibility
To investigate any issues raised, ensuring excellent service is delivered to retain the customer; while
Promoting and maintaining high standards of communication in line with Omni-channel Customer Support:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media, CRM Database
Essential - Skills, Abilities & Experience
· Ability to navigate several systems to support the resolution outcome
· Ability to highlight areas where processes, policies and ways of working can be improved
to enhance the overall customer experience and drive positive change
· Advanced computer literate in including the Microsoft office package and able to create
reports and spreadsheet
· Excellent telephone manner
· General administration skills – typing, answering the telephone as the first point of
contact
· Accurate in the input of data to the computer system
· Experience in logging, processing and resolving customer enquiries and transactions
effectively
· Experience in providing customer-focused service in a demanding, fast-paced
customer service environment, including areas requiring the application of discretion and
judgement
· Ability to deal politely, efficiently and courteously with a wide range of individuals,
ensuring they feel supported, listened to, welcome and confident in the handling of their
enquiry
· Experience in effectively resolving queries covering a range of enquiry types delivered
through channels including phone, email, web chat and social media
· Ability to relate to and understand the needs of a diverse range of people and to
proactively seek solutions for their needs, e.g. linguistic or disability
· Ability to liaise with colleagues, contractors and other partner agencies as appropriate to
resolve enquiries
Essential Compliance Requirements
· Three Years of Reference
· Enhanced DBS
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer
Diamond Blaque is acting as an employment agency for this vacancy
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