Rent Income Recovery Officer

Summary: Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service.

About the Role

We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures.

Key Responsibilities

In this role, you will:

• Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges.
• Trace former tenants and negotiate realistic repayment arrangements.
• Monitor caseload performance and produce monthly recovery information.
• Work with internal teams and external agencies to support successful recovery outcomes.
• Use housing management and corporate systems accurately and confidently.

About You

We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement.

• At least 2 years' recent experience in social housing income recovery.
• Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges.
• Good knowledge of welfare benefits, Universal Credit and income recovery procedures.
• Strong communication skills and the ability to work sensitively with vulnerable or distressed customers.
• Confident in managing your own workload, meeting deadlines, and working with minimal supervision.
• Proficient ICT skills, including experience using housing or corporate systems.

Why Apply?

• Immediate temporary opportunity within a busy housing service.
• Competitive umbrella rate of £22.84 per hour.
• Opportunity to make a direct impact on income recovery and service performance.
• Three-month assignment with potential for extension based on performance.

Compliance Requirements

• Appointment is subject to a satisfactory Enhanced DBS disclosure.
• Willingness to complete mandatory Right to Work checks as part of the pre-screening process.

Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact.

Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.