Trading Standards – Business Readiness Project (Renters Rights)

Description

We are recruiting a Trading Standards – Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working)

Responsibility

• Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act.
• Develop, implement, and enforce Trading Standards policies to promote fair and safe trading.
• Provide specialist advice on consumer protection, housing, renting, and related legislation.
• Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action.
• Apply a broad range of enforcement tools, including negotiation and formal action where required.
• Prepare high-quality reports, statements, consultation documents, and case records.
• Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups
• Support performance targets, service improvement initiatives, and best practice implementation
• Train, mentor, and supervise less experienced colleagues where required
• Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation.

Qualification – Essential

• GCSES or equivalent to include Maths and English
• A relevant Trading Standards qualification, or equivalent regulatory qualification
• Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, social media.

Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting.

• Proven experience conducting investigations and enforcement within a regulatory environment
• Strong working knowledge of consumer protection, housing, or related legislation
• Excellent communication and report-writing skills
• Confidence in explaining legislation and regulatory requirements to diverse audiences
• Ability to manage a varied caseload and prioritise work effectively
• Strong analytical skills, attention to detail, and problem-solving ability
• Experience in regulating lettings agents or property management services
• Experience working closely with housing teams or in private sector housing enforcement

Essential Compliance Requirements

• Three Years of References
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.