Control Centre Operator

Description

Our local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.

Responsibility

To deliver services to customers across various areas, including handling welfare calls from vulnerable or elderly customers, and to work closely with colleagues within the Control Centre and other service teams, fostering a sense of teamwork and shared purpose to ensure the highest levels of call resolution and customer satisfaction.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Relevant qualification, or demonstrable experience in a similar role
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Criteria to be Evaluated at the Shortlisting Stage - About You:

• Demonstrates the ability to work under pressure with confidence and initiative and is always committed to the provision of a quality service for customers.
• Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person or in writing.
• Proficient in the use of technology, being comfortable in the use of I.T systems, programmes and apps.
• Experience in delivering customer-focused information
• Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
• Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
• Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
• A caring attitude with a clear desire to achieve the best possible result for the customer.
• The ability to work unsocial hours, including evenings, weekends and bank holidays.
• The ability to work overtime when service provision is available.

Essential Compliance Requirements

• 2 Years References, including current employment
• Standard DBS check.
• Willing to engage in the mandatory pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.