Processing Officer - Revenues & Benefits

Description

Our local government clients in the Wirral, Merseyside require a Processing Officer - Revenues & Benefits, to deliver specific transactional and administrative services to internal and external customers. Calculate, Record and process business transactions, ensuring compliance with relevant legislation and local conventions. Analyse and assess data /information to determine outcomes in relation to the payment and collection of financial transactions. Enter data into business support systems to record and comply with assessment outcomes. Inbound and outbound contact, written, telephone, and email with customers in response to enquiries and advise on business transaction processes and outcomes. Ensure documents are processed in accordance with the retention and destruction policies for both manual and electronic systems, such as scanning and filing. Be proactive in contributing to the achievement of statistical and qualitative performance targets.

Your key responsibilities will include:

Provide advice and guidance to customers regarding business processes and outcomes. Financially responsible for ensuring accuracy of information and payments that impact budgets or financial controls. Calculating and processing financial transactional data on business support systems. Ensure that business transactions and document management are timely, accurate, and in compliance with policy, procedures, and legislative requirements. Resources regularly operate and maintain business support systems (electronic and manual). Routinely processing personal and confidential data.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ, Diploma, relevant degree or relevant experience
• Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

• Excellent literacy and numeracy skills.
• Good interpersonal and communication skills.
• Demonstrate a comprehensive understanding of transactional processing procedures.
• Experience in data input entry to business support systems.
• Knowledge of relevant specialist legislative requirements, e.g. council tax, benefits, payroll, procurement, etc.
• Understanding of confidentiality requirements.
• Experience working in a customer service or office environment.
• Demonstrate the ability to analyse information and make an appropriate decision on a course of action.  Demonstrate comprehensive IT skills, e.g., use of Microsoft Office, etc.
• Able to work to deadlines.
• Knowledge and experience of working in local government.
• Always display excellent customer care skills.
• Work flexibly to suit the needs of the organisation.
• Undertake other reasonable duties commensurate with the job role descriptor grade.
• The ability to work with word processing packages at a speed commensurate with the responsibilities of the role is essential.

Essential Compliance Requirements

• 3 years' reference, including current employment
• BS check Summary - Essential
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
• Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.