Team Leader (Business Support)

Description

Our local government clients in Plymouth, Devon, are recruiting a Team Leader (Business Support). To provide people and task management support to all staff. The role has overall responsibility for the day-to-day leadership and consistent management of staff to support, develop, form strong teams that deliver a service satisfying customers, is performance-oriented, and provides value for money through a motivated and high-performing team.

Your Key Responsibilities will include:

This role is generic across the entire Business Support area, allowing flexibility in future service delivery and ensuring a point of escalation is always available. Responsible for all aspects of employee management, all health and safety legislation, response resolution, impact and learnings from complaints, all appraisals carried out, and

attendance managed in line with policy. Complaints.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• High level of education or equivalent demonstrable experience.
• Management or supervisory qualification
• Advanced user –Microsoft Office, Word, Excel, Outlook, social media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

To thrive in this role, you will need:

• Achieving organisational performance standards.
• Effectively managing, leading, developing and mentoring people.
• Effectively managing high-quality services for the public.
• Managing and improving elements of poor performance.
• Collating and presenting information for management purposes.
• Using Microsoft Office products and web-based software packages to produce correspondence and reports.
• Giving professional information and advice using telephone, written, and personal interview techniques.
• Working in a customer or service user environment, handling enquiries by telephone and in-person delivery of high-quality services.
• Effectively coaching and mentoring colleagues.
• Excellent communication skills are required to seek information from customers, educate and persuade them to achieve the best outcome, tactfully provide advice and guidance when dealing with their enquiries and complaints.
• Customer care skills are required to deliver an excellent service to customers, including those who are vulnerable.
• Judgement and creative skills are required to solve varied problems, assess customer claims and signpost to other key services and departments.
• Numeracy skills required to calculate outcomes accurately, complicated, variable numerical information.
• Literacy skills required, including spelling, grammar and punctuation for dealing with letters and documents.
• Time management skills to organise and prioritise work appropriately, manage conflicting demands, be punctual, and meet deadlines and targets.
• Team working skills and the ability to work together with colleagues and partners to deliver an excellent, cohesive, joined-up service to customers.
• Share knowledge and guide colleagues and other staff members.
• Accuracy with a high level of attention to detail.
• Coaching skills to motivate and develop staff.
• Ability to accurately analyse information and data, be decisive, have good judgement and make accurate, criterion-based decisions -weighing up evidence against legislation boundaries and guidance.
• Ability to be organised and prioritise according to need.
• Ability to move between teams and adapt to a changing environment.

Essential Compliance Requirements

• 3 Years' References.
• Enhanced DBS on the update service
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.