Concierge

Description

Our Prestige Residential Property Management clients are seeking a Concierge for residential apartments in London, E14. We are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.

Your Key Responsibilities will include:

By overseeing security, key & parcel management, health and safety, general maintenance, and addressing day-to-day issues, you play a crucial role in maintaining a safe and secure environment. Your regular and effective communication with colleagues and the block manager ensures that residents always receive optimum levels of customer service and security, giving them the reassurance and confidence they need. The 12-hour shifts are from 8 am to 8 pm, with a one-hour break, and follow a four-on, four-off shift pattern.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ level qualification or relevant experience
• SIA Badge and previous experience essential
• Health & Safety awareness is essential
• Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

• Proven ability to meet & greet residents and visitors, ensuring the highest level of customer care.
• Able to ensure that all residents are adequately greeted and that any message, mail, correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
• Experience in providing utmost discretion and diplomacy when dealing with residents, visitors and all management matters.
• Proven experience in working closely with management and subordinates, ensuring correct reporting of any security or health & safety issues and relevant preventative measures.
• Experience in effectively dealing with complaints, taking the correct action, and remaining courteous.
• Able to keep logs of communal maintenance work, manage onsite contractors, report and monitor works to be carried out.
• Experience in issuing keys and parcels whilst maintaining accurate administrative records, e.g. visitor's sign-in book, contractors' sign-in, key logs, etc.
• Ability to effectively ensure the security of residents and the building, including active monitoring of CCTV cameras, hourly foot patrols of the premises, tracking of site visitors, and enforcement of safety procedures to safeguard residents.
• Working knowledge of all equipment used and workers on the grounds, ensuring weekly H & S checks are undertaken on schedule.
• An excellent understanding of estate and concierge policies, procedures, compliance, and statutory guidelines is paramount.
• Ability to work effectively in a team and provide clear, concise handovers to colleagues, highlighting both past and upcoming events.
• Willing to be flexible where necessary to meet requirements.
• Able to attend training sessions or meetings as required by management.
• Willing to assist management with other reasonable duties as requested.

Essential Compliance Requirements

• Enhanced DBS check Summary - Essential
• Confident communicator with excellent communication and interpersonal skills
• Health & Safety awareness is essential
• Good team player with the ability to multitask and work to deadlines
• Excellent work ethic – punctual, hardworking and reliable
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.