Parking Representation Officer

Description

Our local government clients are recruiting a Parking Representation Officer. To be responsible for investigating and responding to all challenges, representations and appeals received at all stages of the statutory process regarding Penalty Charge Notices (PCNS), the removal of vehicles and Fixed Penalty Charge Notices (FPNs) in line with policies, procedures and any legislative responsibilities.

Your key responsibilities will include:

To investigate all challenges and representations received against disputed PCNs/FPNs, critically assessing the outcome before responding to the motorist with the formal decision.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ or equivalent standard and evidence of continuing professional development
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

• Working knowledge of the services that fall under the Environment portfolio.
• Knowledge of the key systems used in the Environment, particularly Liberator.
• An understanding of legislation and the statutory processes that need to be followed across the portfolio, with a particular emphasis on areas where there are high volumes of contact, such as parking.
• A firm grasp of plain English concepts and being able to demonstrate this in verbal and written communications.
• Proficient in the use of the Microsoft Office suite; in particular, Word, Excel and Outlook.
• At least 2 years' experience working in customer service or administration, having to compose formal letters and correspondence.
• Experience in analysing data and carrying out investigations to inform decisions.
• Experience of working within a busy, target-driven environment and effectively prioritising and managing own workload.
• Experience in using computer systems and databases.

Essential Compliance Requirements

• 2 Years' References.
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.