Debt Recovery Officer

Description

Our local government clients are recruiting a Debt Recovery Officer. The post holder will review case notes and work with social care staff to understand a client's circumstances and case history, including the reasons they have fallen into debt with the authority. Work with clients and their families/carers to resolve queries and arrange payments of outstanding debts. This will include phone calls and (often) home visits where appropriate.

Responsibility

Complete or update financial assessments and set up ongoing payment arrangements to avoid future debts (include promotion of direct debit). Update case notes to ensure that they are accurate and support ongoing case management. Support work to establish the best working processes for the department and contribute to the development of written policies and procedures.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Level 4 standard of education.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

• Strong knowledge of the Care Act (2014) and financial regulations for Adult Social Care.
• Able to use a variety of Microsoft Packages, including Word and Excel, as well as Case Management and data and inputting systems, to an intermediate level.
• Some experience in project management is helpful, but not essential.
• To have experience of working with complex financial systems, inputting and analysing data.  
• To be financially literate, able to carry out manual calculations and reconciliations.
• High levels of drive and initiative, whilst being able to work collaboratively across teams.
• Excellent communication, negotiation and people skills.
• Willingness to travel to people's homes and complete face-to-face interactions with appropriate PPE provided.
• Ability to work at a pace to progress outstanding cases, while ensuring work is of high quality and sensitive when engaging with potentially vulnerable people.
• Problem-solving ability and 'can-do' attitude.
• Effective time management to make the best use of resources and ensure that deadlines and targets are met.
• Commitment to financial control procedures and awareness of the importance of maintaining accurate and up-to-date records.

Essential Compliance Requirements

• 3 years' reference, including current employment
• A standard DBS check will be required for this role
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.