Service Co-ordinator

Description

Our local government clients are recruiting a Service Coordinator to assist the management team in delivering services and ensuring compliance with statutory regulations, company policies, and procedures.

Responsibility

Act as Shift Lead for a specified period, as needed for operational purposes. Ensure that activities are delivered following the plan. First point of call for emergent issues, ensuring escalation to Management when required.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Health and Social Care Qualification at level 2 or equivalent
• Desirable - Health and Social Care Qualification at level 3 or equivalent
• Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

Successful candidates will have:

• Knowledge and understanding of relevant legislation.
• Knowledge and understanding of quality standards and company requirements.
• Knowledge of person-centred approaches and delivery of care and support in community-based settings.
• Specialist equipment health and safety awareness.
• Good communication skills.
• Understanding of the company's activities and objectives, as well as a good sense of its wider strategic plans, both current and future.
• Working to set challenging but achievable targets.
• Build relationships with customers to identify key issues and anticipate their requirements.
• Acting as a customer champion within the company.
• Advanced IT literate.
• Display and model positive attitudes to equality and diversity.
• Ability to work with other professionals/service users/carers/families and promote partnership working.
• Ability to write reports and maintain records.
• Understanding of the role of support in a social care setting.
• Desirable - Ability to work with people with complex needs.
• Desirable - Experience in delivering direct personal care requirements.
• Desirable - Previous experience of working in social care in the private, voluntary and charity sector.
• Ability to travel for work from various locations.
• On occasion, able to work outside traditional hours, at weekends and evenings as required, adopting a flexible working approach in response to business requirements

Essential Compliance Requirements

• 5 years' reference including current employment
• An enhanced DBS check will be required for this role
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.