Deputy Manager - Accommodation Service

Description

Our local government clients are recruiting a Deputy Manager for the Accommodation Service to oversee the smooth day-to-day management of an award-winning supported accommodation service, providing high-quality accommodation to residents facing multiple disadvantages. You will empower your team to deliver intensive, trauma-informed interventions in housing, health, wellbeing, and employment, aiming to achieve positive outcomes and facilitate transitions to independent living. 

Responsibility

To create, review and manage workable staff rotas that ensure the provision of a 24/7 service at sites. To provide advice and assistance to project workers in day-to-day case work to ensure they are undertaking high-quality casework within timescales, model and share good practice in move-on planning, relational support approaches, incident handling, risk management and trauma-informed practice.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Relevant professional level qualification or Previous experience in a similar role.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Knowledge, Qualifications, Skills and Experience

• Experience needed in managing a staff team, managing clients with complex needs such as mental health and substance misuse, as well as working with them.
• Personal experience or understanding of the issues affecting vulnerable homeless people or those at risk of homelessness.
• Day-to-day management and supervision of staff or volunteers, or demonstrable willingness and capacity to develop management skills.
• Ability to competently assess and manage risk appropriately.
• An ability to work proactively and respectfully to reduce distress and conflict whilst maintaining boundaries and consistency in complex and challenging situations.
• The ability to quickly understand numerical information and carry out financial tasks accurately. e.g., reconciliation of petty cash, understanding rent and service charge statements.
• Understanding of the importance of health and safety, fire safety, and a willingness and ability to carry out health and safety tasks regularly and reliably.
• Participate in self-learning and team-based development opportunities to continually inform practice.
• Knowledge and commitment to co-production and service user involvement in the design and operation of services.
• Excellent written and spoken English, with the ability to communicate effectively using telephone, face-to-face, written, and electronic methods.
• Knowledge and experience of using IT (Microsoft Word, Outlook, Excel.

Essential Compliance Requirements

• 3 Years References
• Enhanced DBS & barred list check
• Proof of Qualifications

A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy.