Receptionist Facilities Assistant

Description

We seek a dynamic Receptionist Facilities Assistant to provide operational support and be proactive for assigned sites, ensuring that they are supported, opened, and closed following service needs. Providing a professional, high-level customer service for front-of-house reception and primary building services. Anticipate customer needs or difficult situations that may require early intervention to ensure safety for staff and comfort for all customers, as well as to ensure customer standards are maintained and improved.

Responsibility

To be a visible and approachable presence within the front of house reception area, assisting and guiding customers as and where required. To ensure that visitors and customers are appropriately welcomed and dealt with by corporate guidelines, FM procedures, and standards, and to provide information on Services.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ, level 2/3 equivalent, or be actively committed to achieving this, where qualified by experience.
• Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.
Successful candidates will have:

• Good working knowledge of the principles of Facilities Management.
• Proven track record of successful work in a multi-agency environment.
• Working practice of legislation governing Health & Safety.
• A well-developed knowledge of office systems, including packages such as MS Word, Excel, MS Outlook and databases.
• At least 3 years of experience delivering a face-to-face front-line reception service.
• Excellent customer service skills, including face-to-face service to customers.
• Excellent oral communication skills, including communicating clearly and succinctly.
• Ability to process enquiries and respond in a concise and timely manner.
• Able to establish positive working relationships and work well within a team.
• Uses effective listening and questioning techniques to understand the needs of customers and colleagues.
• Ability to embrace change and to implement new ways of working.
• Good organisational skills and capable of achieving agreed deadlines whilst staying motivated and focused.
• Commitment to the principles and practice of equality and diversity in employment and service delivery
• Able to work 08:00 – 16:00 or 11:00 – 19:00 - Or between these working times at other sites.

Essential Compliance Requirements

• 2 Years References
• Enhanced DBS check

A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.