Mental Health - Support Worker

Description

Our local government clients in Gloucestershire are seeking a Mental Health Support Worker. In this role, you will be vital in enabling service users with individual needs to improve their quality of life and be part of their communities. 

Your work will directly promote independence, well-being, rights, responsibilities, and choices among service users. 

You will provide day-to-day care and support to enable the individuals who use services to live as independently as they wish.

Responsibility

Maintain a high level of quality in service provision by meeting quality expectations and agreeing on performance criteria.

Participating and utilising management information and information collection systems as appropriate. Contributing to the continuous improvement of the service.

Essential Qualifications

• GCSE Grade (or equivalent) in English Language and Mathematics.
• NVQ 2/3 or willingness to work towards  
• Basic – Microsoft Office, Word, Excel, Outlook, social media, and CRM.

Qualifications, Knowledge & Experience Requirements - Criteria-to be Tested at Shortlisting.

• Excellent customer service skills.
• Display a flexible attitude towards providing a service.
• Comfortable with providing personal and intimate care to our service users.
• Adaptable and able to work in a challenging and changeable environment.
• Display a caring and empathetic approach to people with Learning Disabilities.
• Able to undertake the moving and handling of service users following training.
• Proven verbal and written communication skills with the ability to receive and undertake instruction and tailor the message to the audience.
• Collaborative team working skills.
• Ability to deliver against agreed objectives/targets.
• Basic IT skills, particularly Microsoft Word.
• Display an awareness of the current Learning Disabilities issues and understanding of a person-centred approach.
• Display an awareness of current legislation and policy that impacts upon and influences service delivery, such as Valuing People.
• Display awareness and understanding of the Protection of Vulnerable Adults guidelines.
• Able to deliver a range of services in a person-centred, non-judgemental manner.
• Proven track record in managing incidents of verbal and violent aggression.
• Previous experience in the care profession.
• Willing to travel to other locations within a reasonable distance of the primary place of work.
• Current, clean Driving Licence

Essential Compliance Requirements

• Three Years of References.
• The role requires an Enhanced DBS.
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading public sector provider, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.