Housing Quality Assurance Officer
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| Job Type | Fix Term |
| Location | East London |
| Area | London, England |
| Sector | Housing |
| Salary | £17.75 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Job Ref | DBHR04581 |
- Description
- Our Public Sector client in East London is recruiting a Quality Assurance Officer – To drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, a better understanding of customer needs and the development of standards to get it right the first time across the service:
Responsibility
To be responsible Develop a comprehensive understanding of processes, policies, and procedures to prepare high-quality and timely responses to complaints, Members' enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service:
Qualification – Essential
· GCSE's including English & Maths
· Degree or equivalent or vocational qualification or equivalent experience.
· Advanced – Microsoft Office, Word, Excel, Outlook, social media, and CRM.
Skills, Abilities & Experience – Essential
· Experience investigating complaints, improving service, and producing high-quality
responses and reports without close supervision.
· Commitment to high standards of customer care and the ability to deal sensitively with a
wide range of customers.
· Ability to work under pressure and to balance competing priorities to meet urgent deadlines.
· Excellent written and verbal communication skills and the ability to write clear and
persuasive letters summarising a range of information and setting all the relevant points in a
clear and logical context.
· Advanced IT skills working with a database and software applications to produce letters and
reports effectively.
· Ability to interpret complex information, including data sets, and produce briefs in plain
English.
· Understanding the principles of homelessness prevention and knowledge of the full range of
housing options available to temporary accommodation residents.
· Detailed knowledge of homelessness and allocation legislation, these areas' policies,
associated guidance and case law, and extensive knowledge of the broader housing
environment.
· Ability to work constructively with other services and agencies and negotiate successful
customer outcomes.
· Awareness of the importance of confidentiality and data protection legislation.
· Good understanding of all areas in housing solutions, customer journey, processes, and
legislative context to effectively support managers in delivering improvements.
· Ability to produce improvement plans and monitor their implementation.
Essential Compliance Requirements
· Three Years of Reference
· Available for immediate start.
· A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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