Customer Service Agent
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| Job Type | Fix Term |
| Location | North London |
| Area | London, England |
| Sector | Customer Service |
| Salary | £17.76 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Job Ref | DBR045471 |
- Description
- Our client in North London is recruiting a Customer Service Agent – To provide a wide range of best-in-class services that reflect and meet the needs of the diverse local community and internal customers via all access channels: telephone, email/web, face-to-face and written correspondence:
Responsibility
To deal with complex enquiries across all access channels, i.e., telephone, face-to-face, email and written correspondence by customer care strategies and corporate policy. To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, angry and aggressive, including those with special needs:
Qualification – Essential
· GCSE’s including English & Maths
· NVQ Level 3, BTEC or equivalent experience.
· Advanced – Microsoft Office, Word, Excel, Outlook, social media and CRM.
Skills, Abilities & Experience – Essential
· Proven relevant experience in complex customer service delivery, face-to-face or telephone,
dealing with the public directly in a service provider environment.
· Ability to deal with simple and routine face-to-face, telephone and electronic enquiries in a
discreet, courteous and efficient manner.
· Ability to communicate appropriately and effectively with clarity orally and in writing.
· Able and willing to be flexible and responsive about working times, patterns and locations.
· Understanding equality issues and commitment to achieving equality of opportunity in
service delivery.
· Ability to work unsupervised and on initiative with accuracy and attention to detail.
· Ability to adapt to new ways of working and pursue personal development opportunities.
· Ability to deal with more complex inquiries and work as a productive team member in a
customer-focused environment.
· Ability to deal with distressed, angry and aggressive public members sympathetically and
discreetly.
· Ability to set and maintain high personal standards of performance and conduct.
· Proven oral, written, numeric, and literacy skills to communicate complex information and
undertake calculations.
· Ability to access, interpret and communicate complex information across various disciplines.
· In-depth knowledge of the services provided and a broad understanding of current issues.
· Able to work under sustained pressure and deal with difficult situations.
· Excellent working knowledge of the services’ systems and awareness of current service
development issues.
· Ability to adhere to and promote Equal Opportunities Policy (Dignity for All).
· Enhanced level of satisfactory clearance from the Disclosure and Barring Service (DBS)
Essential Compliance Requirements
· Three Years of Reference- necessary.
· Available for immediate start.
· A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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