Housing Solutions Officer
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| Job Type | Temporary / Contract |
| Location | North London |
| Area | London, England |
| Sector | HousingProperty |
| Salary | £22.00 per hour inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR045449 |
- Description
- Description
We are recruiting a Housing Solutions Officer –to ensure that the private rented sector meets resident’s needs supports households in temporary accommodation, and deals with a wide range of issues, from queries, complaints, housing advice, and disrepair and with extensive experience with housing options and advice – specifically with homelessness and welfare reforms and have dealt with landlords - under the Protection of Eviction Act.
Responsibility
To proactively help residents find housing solutions and be responsible for all tenancy and property management aspects, including repairs, inspections, investigating complaints and dealing with related issues:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· Educated to degree level or equivalent vocational experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, MS Teams and social media:
Essential - Skills, Abilities & Experience
· Advanced Computer literate ( Very good with Excel and familiar with databases)
· Knowledge of relevant homeless legislation relating to homelessness and housing needs,
with particular reference to the Housing Act 1996 (amended 2002)
· Good Knowledge of the Homelessness Reduction Act (HRA).
· Good with issuing/completing PHP, End of Duty, and non-cooperation letters.
· Preventing Homelessness by mediating with hosts ( family & friends) and liaising with
landlords to stop evictions.
· Experience dealing with the public and providing practical advice in housing and welfare,
including administrative experience.
· Experience working in a multicultural, inner-city environment.
· Displays an awareness, understanding and commitment to protecting and safeguarding
children, young people and vulnerable adults.
· Experience with the relevant housing legislation and case law, including the Housing Act
1996, Homelessness Reduction Act 2017and the Protection from Eviction Act 1977.
· Ability to respond sensitively to people experiencing a wide range of Housing problems.
· Proven ability to liaise with senior management, members of the general public and other
Organisations.
· Demonstrable ability to meet relevant performance and service standards.
· Ability to provide transparent, accountable and responsive service to customer/client needs.
· Proven ability to input and extract data on a computer.
· Ability to communicate verbally, on the telephone, in writing and face-to-face with a wide
range of audiences, including Members, senior officers, the general public, and their
representatives.
· Ability to adhere to the Dignity for All policy and to deliver services to the public within this
policy.
Essential Compliance Requirements
· Three Years of Reference
· Enhanced clearance from the Disclosure and Barring Service (DBS)
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal-opportunity employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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