Community Library Officer
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| Job Type | Temporary / Contract |
| Location | Northwest London |
| Area | London, England |
| Sector | Customer ServiceLibraries |
| Salary | £16.67 per day – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04527 |
- Description
- Our client in NorthWest London is recruiting a Parttime Community Library Officer– To provide friendly, helpful and inclusive library services to customers and to maintain the library safely and attractively, ensuring the smooth running of services and accessibility by customers and staff:
Responsibility
Assisting customers in person, via email and on the telephone, providing an efficient and friendly service, and referring customers to other staff or other sources of information as appropriate:
Qualification – Essential
· GCSE/O Level, 5 GCSE including English & maths
· NVQ level Customer Service qualification or relevant experience or
· Experience in a similar customer-facing role
· Advanced – Microsoft Office, Word, Excel, Outlook, social media and CRM.
Skills, Abilities & Experience – Essential
· Knowledge and understanding of different types of Library stock.
· Experience working in a multi-skilled team.
· Experience working in a frontline Customer Service Environment.
· Can demonstrate knowledge of assisting in organising, promoting and delivering events.
· Experience in cash handling
· Ability to understand varied filing systems, e.g., Alpha-numerical, and shelve books in order.
· Ability to verbally and verbally promote library services to the public through displays and
promotional Material.
· Able to respond to Customer enquiries both face-to-face, online and via telephone.
· Able to deliver events and activities, including children’s story times, IT classes and class
visits.
· Able to work with volunteers, deliver primary site inductions and supervise completing day-
to-day tasks such as shelving, tidying, and events set-up.
· Able to deal politely, efficiently and courteously with a wide range of individuals, ensuring
they are made at ease and assisted with their enquiries.
· Ability to communicate effectively, verbally and in writing, with staff, customers and
stakeholders.
· Ability to act as duty officer for the shift and report any issues to the Customer Services
Officer.
· Ability to work with a wide range of partners to deliver services.
· Ability to learn and use new technology, including self-service units, electronic downloads,
library management systems and apps to help customers with their searches and enquiries.
· A commitment to and understanding of the principles of Equal Opportunities in employment
and knowledge of the principles of Equal Opportunities in both employments.
· Demonstrate the ability to work unsupervised
· Able to work unsocial hours, including evenings and weekends.
· Able to work at any service point in the culture service
Essential Compliance Requirements
· Three Years of Reference
· Experience in a similar customer-facing role
· Available for immediate start
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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