IT Support Officer
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| Job Type | Temporary / Contract |
| Location | North West London |
| Area | London, England |
| Sector | ITTechnical |
| Salary | £17.96 per hour PAYE – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04449 |
- Description
- Description
We are recruiting an IT Support Officer: - To Support and maintain the existing ICT infrastructure for the shared service, covering all four areas of client, data centre, voice & data network and application support, but with additional specialisation:
Responsibility
To work on a rota basis covering call triage, call resolution & escalation, on-site support across all shared service sites, project-related work, and provide cover for colleagues in other teams as and when required. Accurately document and fixe technical issues; update all IT-related records to ensure colleagues can perform their duties using this documentation:
Qualification – Essential
· GCSEs (A-C) or equivalent to include Maths and English
· Educated to degree level or equivalent vocational experience
· Knowledge of the IT Infrastructure Library (ITIL) framework
· Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, MS Teams, Social
Media and CRM:
Essential - Skills, Abilities & Experience
· Good customer service skills, team player
· Working knowledge of HORNBILL, m365 environment and previous experience working
in a similar environment is an advantage
· Experience in imaging and repairing laptops and setup of IOS devices via Intune
· Experience working in a technically complex IT environment
· Competent in diagnosing and resolving practical problems
· Experience in prioritising a workload and focusing on necessary tasks
· Able to adapt quickly to new developments in software and hardware
· Resourceful – able to fully utilise available tools to affect an efficient resolution to a
problem
· Able to communicate clearly and effectively with staff at all levels in the organisation,
both verbally and in writing
· Experience in managing and working on projects to tight deadlines and budgets
· Able to train technical and non-technical personnel
· Experience in effectively liaising with 3rd party organisations to resolve technical issues
· Able to work in a team that delivers a range of high-availability services
· Ability to work with diverse customers with widely varying requirements and priorities
· Able to identify, produce, and follow technical and non-technical processes and
procedures
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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