Debt Recovery Officer
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| Job Type | Temporary / Contract |
| Area | London, England |
| Sector | FinanceHousing Benefits & PlanningRevenue & Benefits |
| Salary | 30,000 - 35,000 |
| Start Date | July 2022 |
| Job Ref | DBR04097 |
- Description
- Description
We are recruiting a Debt Recovery Officer to recover a combination of debts, including Housing Benefit Overpayments, Adult Social Care, Sundry corporate Debt and any debt recovery portfolio managed within terms of revenue streams subsidy and anti-poverty policies:
Responsibility
To be responsible for various debt recovery techniques that enable the successful recovery of all debts and minimise financial losses and subsidies. Demonstrating sensitivity to the financial constraints within the economic interests of the business:
Qualification – Essential
· GCSEs (A-C)or equivalent to include Maths and English
· NVQ Level 2 - Business Administration or equivalent
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media
Essential - Skills, Abilities & Experience
· Experienced in taking ownership of debt cases, making arrangements, pursuing
payment, taking matters through the debt recovery process and reducing the overall Debt
exposure to the business
· Experience in making outbound calls to debtors to facilitate full payment or make
payment arrangements in line with existing strategies
· Ability to provide advice, information and assistance with enquiries relating to Debt
collection
· Experience in maintaining an accurate, appropriate portfolio of debt cases and producing,
interpreting and analysing reports
· Ability to maintain positive relationships with all internal and external stakeholders to
ensure debt strategy is being achieved
· Experience in leasing with Audit and Investigations and the Department of Work &
Pensions in fraud cases
· Able to ensure all cases are continually monitored through following up on arrangements
that have been defaulted on
· Experience in liaising with and working closely with Debt Collection Agencies to ensure
the maximum return on the recovery of debts
· Able to understand the needs of a diverse range of customers, and a commitment to
securing the best possible outcomes for them
· Able to consider the feasibility of writing off debts in line with policy and procedures and
make recommendations to Management
· Ability to effectively interpret a range of different legislation and procedures and clearly
explain the information to customers
· Ability to work independently as well as contribute to a “total team” culture where there is
a shared responsibility to achieve team objectives
Essential Compliance Requirements
· Five Years of Reference
· Enhanced DBS is essential
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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