Customer Service Libraries Assistant
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| Job Type | Permanent Part TimeTemporary / Contract |
| Area | London, England |
| Sector | Customer ServiceEducationLibraries |
| Salary | 10,000 - 15,000 |
| Start Date | |
| Job Ref | DBR04103 |
- Description
- Description
We are recruiting a Customer Service Libraries Assistant -; to deliver a high standard of customer service across all channels professionally, maintain high levels of contact resolution and customer satisfaction, and resolve queries the first time:
Responsibility
To operate as a customer service agent within a multi-channel service model, including Telephony, Face-to-Face and Social Media, to assist customers directly:
Qualification – Essential
· GCSEs (A-C)or equivalent to include Maths and English
· NVQ level Customer Service qualification or relevant experience or
· Experience in a similar customer-facing role
· Advanced user – Microsoft Office, Word, Excel, Outlook, Social Media
Essential - Skills, Abilities & Experience
· Previous experience of working in a multi-functional customer-facing contact centre or
library environment
· Previous experience managing enquiries relating to services such as council tax,
benefits, registry, libraries, planning, etc.
· Ability to deliver a positive customer experience, friendly, helpful, honest and respectful,
professional and courteous
· Ability to manage enquiries and other customer queries by taking responsibility and
ownership for effective resolutions or escalation where appropriate
· Ability to pay attention to detail by listening carefully and capturing communications
accurately to respond to every aspect of issues raised
· Ability to recognise one’s limits and when to rely on colleagues and supervisors for
support; whilst proactively offering spare capacity and assistance to teammates and
managers
· Ability to work flexible hours, including some evenings and some Saturdays
· Ability to undertake all aspects of the job, including replenishment of stock, floor walking
and counterwork
· Ability to support customer access to a wide range of services through signposting,
guidance
· Experience of working in a library, especially a public library
· Experience, knowledge and understanding of critical issues facing the library service
Essential Compliance Requirements
· Three Years of Reference
· Enhanced DBS required
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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