Mentoring and Employment Support Officer

Description

We are recruiting a Mentoring and Employment Support Officer for a local government client in Southeast London, a vibrant and diverse community. The officer will provide mentoring and employment support for youth aged 16-24 across the borough, focusing on individually tailored support, building confidence, motivation, and personal development, and helping young residents into employment, education, or training.

Responsibility

Use innovative, safe, popular, fun and outcome-focused activities that appeal to local young people and support their achievement of outcomes, including virtual delivery where that is beneficial. A comprehensive, practical, integrated, systemically informed mentoring and employability service to help young residents aged 16 to 24 who are not in education, employment, or training (NEET), ensuring that the highest possible standards of advice and guidance are rigorously maintained. This role is about reaching out to and working with young residents who are furthest from the labour market, experiencing multiple forms of disadvantage and having significant additional support needs. We will go where young people are to engage those who need support most.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
• Preferably Level 3 Mentorship qualification or degree and equivalent experience
• Advanced –Microsoft Office, Word, Excel, Outlook, PowerPoint, and Social Media.

Essential - Skills, Abilities, & Experience

• Extensive knowledge of the current and developing national context in which career information advice and guidance for young adults (16-24 years old)
• Knowledge of customer service standards.
• Knowledge of implementing systems to gather and accurately process data.       
• Knowledge of Information & Communications Technology.
• Analytical skills around management information and the use of data.
• Excellent communication skills, including effectively giving and receiving information and advice to various audiences.
• Organisational and planning skills.
• Ability to deal with sensitive issues using tact, discretion, and diplomacy.
• Ability to remain calm in emergencies.
• Committed to the delivery of a first-class customer care and mentoring service.
• Confident in own abilities to resolve immediate problems.
• Good communicator, both verbally and in writing.
• Ability to maintain confidentiality, act with integrity and uphold ethical values

Essential Compliance Requirements

• 5 Years References
• Enhanced satisfactory clearance from the Disclosure and Barring Service
• A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading public sector provider, is proud to be an equal opportunities employer and is acting as an employment agency for this vacancy.