Customer Service Advisor
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| Job Type | Fix Term |
| Location | Merseyside |
| Area | Merseyside, England |
| Sector | Admin & ClericalCustomer ServiceAdmin & Clerical - Business SupportAdmin & Clerical - Administration |
| Salary | £12.71 per hour – Inside IR35 |
| Start Date | |
| Job Ref | DBR045472 |
- Description
- Our client in Merseyside is recruiting a Customer Service Advisor. As a Customer Services Advisor, you will be dealing with a vast range of inquiries from residents, including bins, pest control, revenues, and benefits, to name a few. You will receive extensive training:
Responsibility
To deal with complex enquiries across all access channels, telephone, face-to-face, email and written correspondence. To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, angry and aggressive, including those with special needs:
Qualification – Essential
· GCSE’s including English & Maths
· NVQ Level 3, BTEC or equivalent experience.
· Advanced – Microsoft Office, Word, Excel, Outlook, social media and CRM.
Skills, Abilities & Experience – Essential
· Experience working in a Contact Centre handling a high volume of incoming calls.
· Proven relevant experience in delivery, face-to-face or telephone, dealing with the public
directly in a service environment.
· Experience in delivering services, ensuring excellent customer experiences.
· Ability to deal with simple and routine face-to-face, telephone and electronic enquiries in a
discreet, courteous and efficient manner.
· Able to communicate clearly and effectively with individuals with differing understanding and
communication skills.
· Ability to adapt to new ways of working and pursue personal development opportunities.
· Ability to deal with distressed, angry and aggressive public members sympathetically and
discreetly.
· Ability to set and maintain high personal standards of performance and conduct.
· Proven oral, written, numeric, and literacy skills to communicate complex information and
undertake calculations.
· Ability to access, interpret and communicate complex information across various disciplines.
· In-depth knowledge of the services provided and a broad understanding of current issues.
· Able to work under sustained pressure and deal with difficult situations.
· Excellent working knowledge of IT systems.
· Ability to adhere to and promote Equal Opportunities Policy (Dignity for All).
Essential Compliance Requirements
· Three Years of Reference- necessary.
· Available for immediate start.
· A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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