Customer Service Officer
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| Job Type | Fix Term |
| Location | South East London |
| Area | London, England |
| Sector | Customer ServiceHousing |
| Salary | £14.22 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR045470 |
- Description
- Our client in South East London is recruiting a Customer Service Officer – To provide and promote professional, high-quality, front-line customer service to all callers. Processing information in response to enquiries, concerns, or requests for assistance through various channels and ensuring that all questions are swiftly and comprehensively resolved at the first point of contact.
Responsibility
To take ownership and responsibility for all enquiries presented to the Customer Service Centre. Identify customer needs and utilise appropriate questioning and listening skills to identify and offer suitable solutions:
Qualification – Essential
· GCSE’s including English & Maths
· NVQ Level 3, BTEC or equivalent experience.
· Advanced – Microsoft Office, Word, Excel, Outlook, social media and CRM.
Skills, Abilities & Experience – Essential
· Good experience in complex customer service delivery, face-to-face or telephone, dealing
with the public directly in a service provider environment.
· Good experience in the public sector working in front-line service delivery, either face-to-
face or over the telephone.
· Experience working with a diverse community in a resident-focused environment.
· Advanced IT & telephony systems and administrative procedures in a customer-focused
organisation.
· Considerable experience in a similar customer experience role and strong communication
and people skills.
· Good understanding and commitment to equality, diversity and inclusion and be ready to
champion cultural values and behaviours.
· To demonstrate heightened tolerance when engaging with our residents and colleagues, you
must be resilient and sensitive to users.
· Passionate about customer service improvement and committed to continuous service
improvement.
· You must be able to work 36 hours per week between 8:00 am to 8:00 pm as part of a team.
· Strong communication skills and ability to communicate in a range of formats.
· Strong commitment to corporate working, teamwork, and joint working with internal and
external stakeholders.
· Most importantly, your flexible, collaborative approach and willingness to address challenges
will be critical.
Essential Compliance Requirements
Three Years of Reference- necessary.
Available for immediate start.
A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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