Customer Service Officer
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| Job Type | Fix Term |
| Location | South East London |
| Area | London, England |
| Sector | Admin & ClericalCustomer Service |
| Salary | £15.51 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR045468 |
- Description
- Our client in South East London is recruiting a Customer Service Officer – To respond to customer contact within the Customer Service Centre, either by telephone, call-backs, online or through other channels which may be complex or of an urgent/ emergency nature, including follow-up and liaison with other services as required to ensure timely and satisfactory resolution:
Responsibility
Responsible for supporting customers in accessing and using several services, predominantly through the promotion of online and other self-service methods:
Qualification – Essential
· GCSEs including English & maths
· NVQ level 3 or equivalent) or have significant relevant work experience.
· Advanced –Microsoft Office, Word, Excel, Outlook, Legal Databases and social media:
Skills, Abilities & Experience – Essential
· Knowledge and understanding of Best Practice Customer Service.
· Good general awareness of the services delivered by the Customer Service Centre.
· Good general knowledge of the functions and services of a Local Authority.
· Knowledge of relevant health and safety legislation.
· An ability to work with a flexible and adaptable approach.
· Able to act confidently, decisively and professionally at all times.
· Able to deal firmly and diplomatically with various people and situations.
· Excellent written and verbal communication skills.
· Excellent administrative and organisational skills.
· Experience working in a high-pressure/ demanding front-line customer-facing
service.
· Experience in dealing with and resolving customer enquiries and complaints
satisfactorily.
· Experience using relevant IT systems (e.g., CRM/ / VCC/ Other relevant systems/
databases).
· Experience in dealing with challenging customers. · Experience working within a Performance Management Culture, achieving
Performance & Qualitytargets.
· Experience dealing with emergencies (as received via telephone/ Switchboard) and invoking
Emergency Planning/ Business Continuity.
· Ability to strictly adhere to a changeable daily rota.
· Ability to change working patterns/ shifts at short notice if required. · Must follow the dress code of the Customer Service Centre and wear supplied clothing/
uniform where needed.
Essential Compliance Requirements
· Three Years of Reference- necessary.
· Available for immediate start.
A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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