Housing Customer Contact Team Leader
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| Job Type | Fix Term |
| Location | Essex |
| Area | Essex, England |
| Sector | HousingHousing Benefits & PlanningManagement |
| Salary | £20.85 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR045460 |
- Description
- Our client in Essex is recruiting a Housing Customer Contact Team Leader– To ensure an effective and professional service, which includes offering customers in housing needs a full range of advice and interventions on their housing options in the private and public sectors.
Responsibility
To drive innovation within the service through the application of best practice housing and homelessness solutions as a means of mitigating the negative impact of welfare reforms.
Qualification – Essential
· GCSE/O Level, 5 GCSE including English & maths
· Degree or BTEC /NVQ level 5, BTEC or equivalent, or equivalent experience
· Advanced –Microsoft Office, Word, Excel, Outlook, PowerPoint, and social media:
Skills, Abilities & Experience – Essential
· A comprehensive knowledge of the law relating to housing and homelessness as covered
by the 1996 Housing Act and the Homelessness Reduction Act 2017.
· Good knowledge of the Children's Act and Care Act as this social care legislation interacts
with housing and homelessness issues.
· Good knowledge of the Welfare Reform Act and associated legislation.
· A thorough understanding of current issues affecting social housing and private housing
provision in inner-city areas.
· Comprehensive knowledge of legislation on lettings, homelessness, security of tenure, and
tenants' rights, including codes of guidance, case law and good practice.
· Thorough knowledge of various housing options and homelessness prevention approaches.
· Knowledge of equality legislation and good practice and its application to housing services.
· Awareness of risk assessment and health and safety provisions regarding public service
areas.
· Substantial experience in delivering advice services to people in need, some of which must
have been on a casework basis.
· Experience leading, motivating and managing staff and delivering high-quality customer-
focused service outcomes.
· Developing and implementing an equalities approach in service delivery and staff
management.
· Experience analysing, monitoring and developing information management systems to
improve service delivery.
· Ability to manage, motivate & develop workers and resources within the relevant areas of
responsibility.
· Experience in managing activities & performance in line with corporate policy.
· Knowledge of budget management, monitoring and reporting responsibilities.
· Excellent communication and interpersonal skills.
· Able to lead, motivate and develop staff and to plan and evaluate their work
· Ability to effectively use a range of IT applications including database, word spreadsheet
Essential Compliance Requirements
· Three Years of Reference- essential.
· Available for immediate start.
· A pre-engagement screening is mandatory for this role.
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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