Home Ownership and Leasehold Officer
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| Job Type | Fix Term |
| Location | Romford East London |
| Area | London, England |
| Sector | HousingProperty |
| Salary | 18.29 per hour PAYE – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04544 |
- Description
- Description
We are recruiting a Home Ownership and Leasehold Officer -To provide an effective & responsive property and management service to residents relating to homeownership, including shared owners, leasehold, freehold, intermediate or market rent requirements, including statutory regulations to determine the best options and resources available on a case by case basis:
Responsibility
To carry and manage a caseload, to work with individuals, including supporting and directing clients to access a broad range of housing services and, where appropriate, making relevant onward referrals and signpost to other services:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· Qualification in Housing management related subject or undertaking study, or relevant
experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, MS Teams and social media:
Essential - Skills, Abilities & Experience
· Excellent written and numerical skills.
· Detailed understanding of legislation governing shared ownership and leasehold
management.
· Significant track record of operating in all areas of shared ownership and leasehold
management process.
· Experience working on defined operational projects, working to tight deadlines and
objectives with minimum supervision.
· Excellent working knowledge of all elements of shared ownership, leasehold management
process, and case management.
· Thorough and up-to-date knowledge of relevant policy and strategy areas.
· Able to positively handle contact with clients from various backgrounds and complex needs.
· Good understanding of broader objectives, services and initiatives and a sense of how these
interface with the delivery of housing needs services.
· Ability to handle conflict or potential conflict situations with clients within the interview policy
and procedure.
· Thorough working knowledge in using data and case management systems to ensure data
quality and effective work sharing.
· Proven ability to work with several software applications and proficiency in Microsoft and
database use.
· Ability to handle and respond to customer complaints clearly and comprehensively in
keeping with service standards.
· Able to work outside of regular office hours on occasions, including evenings.
Essential Compliance Requirements
· Three Years of Reference
· Enhanced DBS & barred list check
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunity employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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