Customer Services Officer
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| Job Type | Temp - Perm |
| Location | Brent North West London |
| Area | London, England |
| Sector | Customer Service |
| Salary | £16.09 per hour PAYE – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04542 |
- Description
- Description
We are recruiting a Customer Services Officer to provide customers and other stakeholders with the first contact resolution for enquiry via phone, email, webchat and social media channels. Supporting the Services with their queries and striving to find win-win situations for each customer. Preferably with a bubbly personality that can communicate effectively and provide a single point of access for all residents with a variety of needs visiting the Customer Service Centre:
Responsibility
To provide a single point of access for all residents with a variety of needs visiting the Customer Service Centre (CSC) or by telephone, presenting a highly professional and supportive service and being an ambassador to the general public:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, MS Teams and social media:
Essential - Skills, Abilities & Experience
· Excellent and practical communication skills to deliver solutions to the community.
· Proven ability to effectively listen and interpret various legislations and procedures and
clearly explain the information to customers verbally and in writing.
· Ability to effectively navigate and interpret various IT systems and applications with
experience in logging, processing and resolving customer enquiries and transactions.
· Experience in customer-focused service in a demanding, fast-paced customer service
environment, including areas requiring the application of discretion or judgment.
· Proven attention to detail by listening carefully and capturing communications accurately to
respond to every aspect of issues raised
· Ability to deal politely, efficiently and courteously with a wide range of individuals, ensuring
they feel supported, listened to, welcome and confident in handling their enquiry.
· Demonstrate the ability to be solution-focused, take responsibility and take action to
promote excellent customer service with a ‘Can Do’ attitude.
· Experience in effectively resolving queries covering a range of enquiry types delivered
through channels including phone, email, web chat and social media.
· Ability to relate to and understand the needs of a diverse range of people and to proactively
seek solutions for their needs, e.g. linguistic or disability.
· Ability to follow current procedures when transferring a call to another staff member or for a
specialist advisor.
· Ability to liaise with colleagues, contractors and other partner agencies to resolve enquiries.
· Flexible workers must work in the office at least twice a week.
· Able to attend a 2-week training course, both classroom and shadowing.
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunity employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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