Customer Service Agent- Parking
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| Job Type | Temporary / Contract |
| Location | North Central London |
| Area | London, England |
| Sector | Customer Service |
| Salary | £17.76 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04525 |
- Description
- Our client in North London is recruiting a Customer Service Agent– To deal with complex enquiries across all access channels, i.e., telephone, face-to-face, email and written correspondence, following customer care strategies and corporate policy- Parking staff - familiar with the Taranto system is a preference:
Responsibility
To be sensitive to the needs of different customer groups, ensuring rapid and appropriate responses for customers who may be distressed, angry and aggressive, and including those with more complex needs:
Qualification – Essential
· GCSE/O Level, 5 GCSE including English & maths
· NVQ Level 3, BTEC or equivalent experience
· Advanced – Microsoft Office, Word, Excel, Outlook, social media and CRM.
Skills, Abilities & Experience – Essential
· Good experience in complex customer service delivery, face-to-face or telephone, dealing
with the public directly in a service provider environment.
· Good experience in the public sector working in front-line service delivery, either face-to-
face
or over the telephone.
· Experience working with a diverse community in a resident-focused environment.
· Experience using IT & telephony systems and administrative procedures in a customer-
focused organisation.
· Ability to work collaboratively amongst various services and voluntary partners.
· Ability to partake in quality conversations using a Strength's-Based approach to explore
residents' holistic needs.
· Ability to deal with simple and routine face-to-face, telephone and electronic enquiries in a
discreet, courteous and efficient manner
· Must have local government customer service experience.
· Ability to communicate appropriately and effectively with clarity orally and in writing.
· Able and willing to be flexible and responsive to working times, patterns and locations.
· Understanding equality issues and commitment to achieving equality of opportunity in
service delivery.
· Ability to work unsupervised and on initiative with accuracy and attention to detail.
· Oral, written, numeric and literacy skills to communicate complex information and to
undertake calculations.
· Ability to access, interpret and communicate complex information across various disciplines.
· In-depth knowledge of the services provided and a broad understanding of current issues.
· Ability to deputise, as required, for Team Leader
· This role will require you to obtain an Enhanced satisfactory clearance from the Disclosure
and Barring Service through us.
· Office based until achieving target and proficiency, then hybrid.
Essential Compliance Requirements
· Three Years of Reference
· Valid DBS
· Available for immediate start
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy.
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