Income and Dispute Resolution Officer
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| Job Type | Temporary / Contract |
| Location | East London |
| Area | London, England |
| Sector | FinanceHousingHousing - Business Negotiator |
| Salary | 20.06 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02039876660 |
| Job Ref | DBR04485 |
- Description
- Description
To provide a timely and comprehensive resolution service to resolve customer enquiries, complaints and disputes, adopting a sensitive but proactive approach to resolve issues relating to; estimated, day-to-day and major works charge; invoices; income accounts; and rent and reserve fund demands to shared owners:
Responsibility
To positively contribute to the Leasehold Services Team responsible for the effective recovery of service charges and other invoiced sums, including; major works; shared ownership and ground rent; reserve fund; and any other specified debt from leaseholders, freeholders and shared owners:
Qualification – Essential
· GCSEs (A-C) or equivalent to include Maths and English
· Degree, NVQ, Diploma or relevant experience
· Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, MS Teams, social media, and CRM:
Essential - Skills, Abilities & Experience
· Experience in successfully dealing with complex customer, member and mayor enquiries
· Experience in monitoring and achieving targets and working to tight deadlines
· Experience in using excellent customer services practices to resolve disputes efficiently and complex cases
· Knowledge of RTB, housing and service charges legislation and the legal processes which
govern the resolution of disputes
· Experience in managing income accounts and debt recovery within a Housing environment
· A high level of attention to detail to ensure the maintenance of I/T accurate records and
accounts and to recognise errors which require amending
· Ability to identify, prioritise and organise own workload S/I/T
· Ability to perform accurate arithmetical calculations to advise on balances and repayment
agreements and prepare financial statements.
· High-quality oral and written communication skills, with an ability to communicate effectively
with a wide range of people of different levels of seniority.
· Ability to implement and follow recovery procedures for recovering service charges, major
works, ground rent, reserve fund, shared ownership rent income or similar.
· Excellent customer services skills, with an ability and resilience to resolve disputes in a
sensitive manner
· Able to work on own initiative, be flexible and be a supportive team member.
· Excellent IT skills, proficient in Microsoft packages, especially Excel and Access.
· Excellent negotiation skills to head off and resolve customer disputes.
· Willingness and ability to work flexible hours occasionally, including during some weekends
and evenings.
Essential Compliance Requirements
· 3 Years References
· A pre-engagement screening is a mandatory requirement for this role;
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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