Customer Service Agent
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| Job Type | Temporary / Contract |
| Location | Ashton Under Lyne- Manchester |
| Area | Manchester, England |
| Sector | Customer Service |
| Salary | £16.23 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02039876660 |
| Job Ref | DBR04483 |
- Description
- Description
To provide a wide range of best-in-class services that meet the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face-to-face and written correspondence:
Responsibility
To deal with complex enquiries across all access channels, i.e., telephone, face-to-face, email and written correspondence following customer care strategies and corporate policy.
Qualification – Essential
· GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, PowerPoint, Outlook, MS Teams, Social
media, and CRM:
Essential - Skills, Abilities & Experience
· Proven experience in the public sector working in front-line service delivery, either face-to-
face or over the telephone.
· Experience working with a diverse community in a customer-focused environment
· Advanced Knowledge in IT & telephony systems and administrative procedures in a
customer-focused organisation
· Ability to deal with simple and routine face-to-face, telephone and electronic enquiries in a
tactful, courteous and efficient manner
· Ability to communicate appropriately and effectively with clarity, orally and in writing.
· Able and willing to be flexible and responsive to working times, patterns and locations.
· Understanding of equalities issues and commitment to achieving equality of opportunity in
service delivery
· Ability to work unsupervised and on own initiative with accuracy and attention to detail
· Ability to deal with more complex inquiries and work as a productive team member
· Ability to deal with distressed, angry and aggressive members of the public sympathetically
and tactfully.
· Strong oral, written, numeric and literacy skills to communicate complex information and to
undertake calculations.
· Ability to access, interpret and communicate complex information across various disciplines.
· In-depth knowledge of the services provided by local government and a broad
understanding of current issues
· Able to work under sustained pressure and deal with difficult situations
· This role will require you to undertake an Enhanced level Disclosure (DBS)
· Hybrid roles - office during training, then hybrid
Essential Compliance Requirements
· 3 Years References
· Enhanced level Disclosure (DBS)
· A pre-engagement screening is a mandatory requirement for this role;
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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