Customer Service & Admin Officer
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| Job Type | Temporary / Contract |
| Location | Essex Greater London |
| Area | Essex, England |
| Sector | Admin & ClericalCustomer ServiceAdmin & Clerical - Business SupportAdmin & Clerical - Administration |
| Salary | £11.92 per hour– Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02039876660 |
| Job Ref | DBR04466 |
- Description
- Description
We are recruiting a Customer Service officer: - To deal professionally and sympathetically with all customers via telephone and those visiting our offices. To provide an efficient and effective front-end reception and telephone service following organisational policies, procedures, strategies, and service plans: Take ownership of issues, deal with enquiries and provide a response within the agreed timescales:
Responsibility
To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one:
Qualification – Essential
· Educated to GCSE level or equivalent.
· NVQ Business Administration Level 3, BTEC or equivalent
· knowledge of Northgate IT Systems
· Advanced –Microsoft Office, Word, Excel, Outlook, PowerPoint, and social media:
Critical - Skills, Abilities & Experience
· Working knowledge of information technology and processing skills, including the use of
e-mail.
· Ability to communicate with people in a friendly and courteous manner in person and
over the telephone, establishing and maintaining effective working relationships with
colleagues and external parties.
· Ability to work on own initiative and as part of a team)
· Excellent literacy and numeracy skills and experience with statistical data and
information.
· Written work will include letters to customers, carers and fellow professionals, e-mails to
colleagues, reports conveying complex information and seeking decisions.
· At least one year's admin experience in a busy, customer service-focused office
environment, with frequent direct contact with customers
· Experience and knowledge of Northgate IT Systems
· Experience in dealing with the public or working in a customer focussed service-driven
environment.
· A good standard of general education, including sound, applied literacy and numeracy
skills.
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role.
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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