Customer Support Officer
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| Job Type | Temporary / Contract |
| Location | Leeds, West Yorkshire |
| Area | London, England |
| Sector | Admin & ClericalCustomer ServiceSales & MarketingAdmin & Clerical - Senior AdministratorAdmin & Clerical - Senior Business Support Admin & Clerical - Business SupportAdmin & Clerical - Administration |
| Salary | £10.10 per hour PAYE – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04408 |
- Description
Description
We are recruiting a rewards Customer Support Officer to be responsible for day-to-day customer contact and issue resolution, emphasising our Reward programme customers. To ensure a transparent investigation is undertaken to drive positive business change and customer loyalty:
Responsibility
Responsible for providing support to Reward customers for understanding and resolving queries and issues. Offer technical and troubleshooting support and work closely with the business to raise more customer-impacting extensive problems. Promote and maintain high standards of communication in line with Omnichannel Customer Support and company brand guidelines for both verbal and written communication:
Qualification – Essential
· GCSEs (A-C)or equivalent to include Maths and English
· Advanced user –Microsoft Office, Word, Excel, Outlook, MS Teams
Essential - Skills, Abilities & Experience
· Ability to deal with all enquiries in a professional, friendly and welcoming manner,
whether by telephone, email or post, or face-to-face
· Ability to ensure that information and advice provided is straightforward, relevant,
accurate and accessible to all sections
· Ability to listen, question and take appropriate information to establish the nature of the
enquiry and the degree of urgency, being responsive to the needs and feelings
expressed
· Ability to work under pressure and deal directly with more challenging customer
interactions
· Ability to demonstrate a ‘can-do attitude and takes on tasks willingly
· Quickly adapts to changes in priorities and responds positively to meeting urgent
deadlines
· Ability to work flexibly to meet competing needs and demands
· Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
· Proactively highlight to your line manager areas where processes and ways of working
can be
· Ability to navigate several systems to support a resolution
· Experience in accurate incident logging to allow for reporting back to the business
· Accountable for own metrics, including First Contact Resolution and Customer
Satisfaction
· Demonstrable Customer Service, Contact Centre or Shared Service environment
· Experience in Building a rapport with key lines of business, challenging and solving
problematic situations
· A high degree of autonomous thinking
· Proven record of delivering excellent customer service and have worked within a larger
team environment
· Retail experience would be advantageous but not essential.
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
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