Customer Service Maintenance Delivery Assistant
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Temporary / Contract |
| Location | Egham, Surrey |
| Area | Surrey, England |
| Sector | Admin & ClericalCustomer ServiceAdmin & Clerical - Senior AdministratorAdmin & Clerical - Senior Business Support Admin & Clerical - Business SupportAdmin & Clerical - Administration |
| Salary | £11.92 per hour – Inside IR35 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04321 |
- Description
Description
We are recruiting a Maintenance Delivery Assistant to manage the Estate Service Desk, offering excellent customer service and reporting maintenance issues from across the Campus:
Responsibility
To be the first point of contact for staff, students, contractors and other personal visitors and telephone calls to the Estates Department:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media
Essential - Skills, Abilities & Experience
· Previous experience working in a multi-functional customer-facing environment
· Ability to manage inventory of contractor and visitor database
· Ability to deliver a positive customer service experience, friendly, helpful, honest and
respectful, and professional
· Ability to handle enquiries and other customer queries by taking responsibility and
ownership for effective resolutions or escalation where appropriate
· Ability to pay attention to detail by listening carefully and capturing communications
accurately to respond to every aspect of issues raised
· Ability to work flexible hours, including some evenings and some Saturdays
· Ability to undertake all aspects of the job, including replenishment of stock, floor walking
and counterwork
· Ability to ensure all contractors are up-to-date with their Induction training
· Ability to arrange parking permissions for visitors and contractors
· Ability to respond to maintenance calls, providing the relevant amount of information
taken to enable the job to be completed
· Experience in logging calls onto the CAFM system, Planet
· Ability to review calls on Planet and seek additional information when required
· Ability to manage vehicle fleet, issue keys daily and ensure the vehicles are maintained
in a good state of repair
· Experience in monitoring joint mailboxes and ensuring emails are responded to or
directed to the relevant person in the team
· Ability to follow up on emails to ensure they promptly answered
· Ability To Communicate Effectively Both Orally & In Writing To A Wide Range Of People
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy.
Follow our Social Profiles