Customer Service Advisor
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| Job Type | Temporary / Contract |
| Location | Bromley, Ken |
| Area | Kent, England |
| Sector | Admin & ClericalCustomer ServiceSocial Care – Unqualified |
| Salary | £20'648 |
| Start Date | Immediate Start |
| Telephone | 02088635271 |
| Job Ref | DBR04326 |
- Description
- Description
We are recruiting a Customer Services Advisorto represent as the first contact point in the Adult Social Care division. To provide a high-quality, prompt and effective front-line service to the public and other professionals:
Responsibility
To steer people to support available within the community or universal services and to consider the individual’s strengths, capability and support network to access this. To determine whether a person appears to have needs that require care and support:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media, CRM:
Essential - Skills, Abilities & Experience
· Excellent ability to communicate clearly and effectively with a wide range of customers
over the phone and in written format
· Ability to listen
· Ability to use positive language
· Ability to extract information provided by customers and resolve subsequent problems
· Resilient - able to deal with difficult situations and stay calm and focused when under
pressure
· Good time management skills - able to get customers what they need in
an efficient manner
· Ability to make decisions
· Ability to organise and prioritise a varied and challenging workload
· Good keyboard skills
· Ability to use information technology effectively
· Ability to maintain effective and confidential records
· Ability to research and evaluate information
· Commitment to teamwork
· Ability to receive feedback objectively
· Commitment to a flexible approach to work and to flexibility in working hours
· Demonstrate appropriate understanding, knowledge and skills in valuing diversity
· Knowledge and understanding of the issues and problems affecting older people, people
with disabilities and their carers
· Knowledge and understanding of the issues of working in a social care environment
· Awareness of relevant legislation for social care, e.g. Care Act 2014, Mental Capacity Act
2005, Fairer Charging Policies
· Demonstrate an awareness of the principles of safeguarding
· Good knowledge and understanding of customer service and demonstrable
understanding of its application to ACS and its customers
· Knowledge of quality standards in customer service
· Knowledge and understanding of information and advice work
· Understanding of confidentiality and its application
· Awareness and commitment to the Equal Opportunities Policy
Essential Compliance Requirements
· Five Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an employment agency for this vacancy
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