Customer Services Advisor
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| Job Type | Temporary / Contract |
| Location | Derbyshire |
| Area | Derbyshire, England |
| Sector | Admin & ClericalCustomer ServiceHousing |
| Salary | £10.41 per hour PAYE – Inside IR35 |
| Start Date | |
| Job Ref | DBR04292 |
- Description
- Description
We are recruiting a Customer Services Officertowork from 5 pm to 11 pm Monday to Friday, taking telephone calls in our call centre for all emergency housing repairs and Public Building-related repairs outside regular office hours. Telephony and computer skills, especially data inputting, are an essential requirement of this role:
Responsibility
You will be required to discuss issues with the customer and then contact the appropriate Tradespersons as directed to respond to the repair, including collating information and inputting this into excel spreadsheets and the Housing Management system. You will also be required to undertake data inputting of new customer details onto our call-handling platform:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ Level Customer Service qualification or relevant experience
· Advanced user –Microsoft Office, Word, Excel, Outlook, Social Media, MS Teams
Essential - Skills, Abilities & Experience
· Advanced computer literate in including the Microsoft office package and able to create
reports and spreadsheet
· Excellent telephone manner
· General administration skills – typing, answering the telephone as the first point of
contact
· Accurate in the input of data to the computer system
· Experience in logging, processing and resolving customer enquiries and transactions
effectively
· Experience in providing customer-focused service in a demanding, fast-paced
customer service environment, including areas requiring the application of discretion and
judgement
· Ability to deal politely, efficiently and courteously with a wide range of individuals,
ensuring they feel supported, listened to, welcome and confident in the handling of their
enquiry
· Experience in effectively resolving queries covering a range of enquiry types delivered
through channels including phone, email, web chat and social media
· Ability to relate to and understand the needs of a diverse range of people and to
proactively seek solutions for their needs, e.g. linguistic or disability
· Ability to liaise with colleagues, contractors and other partner agencies as appropriate to
resolve enquiries
Essential Compliance Requirements
· Three Years of Reference
· A pre-engagement screening is mandatory for this role
Diamond Blaque is an equal opportunities employer
Diamond Blaque is acting as an employment agency for this vacancy
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