Concierge
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| Job Type | Permanent Full Time |
| Location | East London |
| Area | London, England |
| Sector | Catering/HospitalityFacilities & Environmental ServicesProperty |
| Salary | 24000.00 |
| Start Date | Immediate Start |
| Telephone | 02039876660 |
| Job Ref | DBR04202 |
- Description
- Job Type: Permanent
Area: East London
Job Title: Concierge
Sector: Hospitality
Salary: £24000.00 per annum + the 4Ps – pride, performance, passion,
professionalism
Hours: 12-hour shifts from 8 am to 8 pm, four on four off, seven days a week
Start Date: Immediate
Advertiser: Emmanuel McKen
Job Ref: DBR04202 – MFE1401
Duration: Permanent
Description
As concierges, we are looking for a self-motivated and personable individual who believes in delivering first-class customer service in all situations. The Concierge is a solution-based, positive, proactive and forward-thinking individual with excellent interpersonal skills and a professional approach to all aspects of our business.
Responsibility
You will oversee the security, key & parcel management, health and safety, general maintenance, and daily issues. Communicating regularly and effectively with colleagues and the block manager, you ensure that residents always receive optimum customer service and security levels:
Qualification – Essential
· 3 GCSEs (A-C) or equivalent to include Maths and English
· NVQ level qualification or relevant experience
· SIA Badge
· Intermediate user –Microsoft Office, Word, Excel, Outlook, Social Media:
Essential - Skills, Abilities & Experience
· Proven ability to meet & greet residents and visitors, ensuring the highest level of
customer care
· Able to ensure that all residents are adequately greeted and that any message, mail,
correspondence, parcels, deliveries or dry cleaning is passed to them promptly.
· Experience in providing utmost discretion and diplomacy when dealing with residents,
visitors and all management matters.
· Proven experience in working closely with management and subordinates, ensuring
correct reporting of any security or health & safety issues and relevant preventative
measures
· Experience in dealing effectively with complaints, taking the correct action and remaining
courteous
· Able to keep logs of communal maintenance work, manage onsite contractors, report and
monitor works to be carried out
· Experience in issuing keys and parcels whilst maintaining accurate administrative
records, e.g. visitor's sign-in book, contractors sign-in, key logs, etc.
· Ability to effectively ensure the security of residents and the building, actively monitoring
CCTV cameras, hourly patrolling of the premises on foot, monitoring visitors to the site
and safeguarding residents by actively enforcing safety procedures
· Working knowledge of all equipment used and workmen on the grounds, ensuring weekly
H & S checks are undertaken on schedule
· Excellent understanding of estate and concierge policies, procedures, compliance, and
statutory guidelines are paramount
· Ability to work in a team and give clear and concise handover to colleagues, highlighting
any events that have occurred and forthcoming events
· Willing to be flexible where necessary to meet requirements
· Able to attend training sessions or meetings as required by management.
· Willing to assist management with other reasonable duties as requested
Essential Compliance Requirements
· Confident communicator with excellent communication and interpersonal skills
· Good team player with the ability to multi-task and work to deadlines
· Have an inquiring mind and willingness to learn new skills
· Excellent work ethic – punctual, hardworking and reliable
· Computer literate with good record keeping
Diamond Blaque is an equal opportunities employer.
Diamond Blaque is acting as an Employment Business for this vacancy.
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